https://christineshih.com/about daily 0.75 2026-04-02 https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/cc7b3810-2912-4eba-a4da-7934c9eeaf48/purrtectlives.png https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/80ec5718-b8e2-488b-91dd-7ef8739345ec/snakelight.jpg https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/bc6a56f1-8595-423d-89dd-fdfcb6021ee7/soup2.jpeg https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/761877b0-2b06-4421-ad49-411bafaeadaa/gym.jpg https://christineshih.com/oldproductivev3 daily 0.75 2025-02-05 https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/fbd7bd0b-f88c-4188-9e9e-43de83d63960/Productive+Large+Cover+Image.jpg Old Productive v3 - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/cc7e11cc-a1a0-4cc1-9a36-2d329fd9ee8e/design+process.png Old Productive v3 - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/9ccfc45d-4017-4b79-ae9c-198772a30207/User+Interview+Summary.jpg Old Productive v3 - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/b9dec6c8-7494-4e32-a566-67c6e0801d79/Target+User.jpg Old Productive v3 - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/e7229c0e-3668-48a7-accc-f5a83d125a9a/user+pain+points+hypothesis+2.png Old Productive v3 - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/65b8a0f3-13a6-404d-b0a9-e9dfe2b8bfae/userjourney2-Recovered.jpg Old Productive v3 - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/3a433331-6adb-4634-b171-129f941ce1d2/design+stages.png Old Productive v3 https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/3fb821b0-bb0b-40f0-a2f3-871fc31a72a8/Highlights+Notes.jpg Old Productive v3 - Automated Tasks and Call Highlights During testing users avoided voice notes, a feature that was intended to make note-taking easier. Users felt that recording notes on calls interfered with their ability to listen and was redundant since the call was being recorded and transcribed. I believe automated tasks and call highlights will resonate more with users as it simplifies their workflow and makes note-taking optional. https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/387fa03f-6600-451c-b9ca-894cab7a6a2e/Home+Before+and+After+1.jpg Old Productive v3 - Tasks-Oriented Home Screen The original home screen was not very usable. It contained previous call history in an inbox design, requiring users to go through each caller to see their tasks and notes. My home screen aggregates important information from all calls, showing users their outstanding tasks and upcoming events. I decided to show tasks (over notes) because they are the main followup after calls and users in our task analysis naturally gravitated towards creating them. https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/6370908c-bea6-45b5-87b6-d83a0930b5eb/Call+Hierarchy+v3.jpg Old Productive v3 - Call Hierarchy and Organized Layout Users struggled with finding and interpreting information from specific calls. The running log format had no clear hierarchy making it difficult for users to determine if they were reading notes at a contact or call level. I created separate screens at a contact and call level and organized call information into clearly labeled sections for easy readability. https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/4584e518-b9e6-4225-8993-a57b6c9e46bb/pain+point+1+and+solution.png Old Productive v3 - Tasks-Oriented Home Screen The original home screen was not very usable. It contained previous call history in an inbox design, requiring users to go through each caller to see their tasks and notes. My home screen aggregates important information from all calls, showing users their outstanding tasks and upcoming events. https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/4d792d82-f12a-498d-8a40-ccdc962944a5/pain+point+2+and+solution.png Old Productive v3 - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/f8fed833-0f35-460e-a262-6f55e6df180c/pain+point+3+and+solution.png Old Productive v3 - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/2821a091-4ad1-47d9-a1f6-6949f1555088/pain+point+4+and+solution.png Old Productive v3 - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/9a441e62-691f-4f9f-8094-9e9b36ec4b46/Quote.png Old Productive v3 - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/63c846a3-7c56-4fbf-802f-0351da375eb6/My+Day+Thumbnail.jpg Old Productive v3 - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/5ce2d580-3914-4657-84ec-40bd23d01dd8/Phone+Contacts+Thumbnail.jpg Old Productive v3 - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/f99eda5f-0344-48bf-a93f-81374c243072/Contact+Thumbnail.jpg Old Productive v3 - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/a75db973-1a89-431f-8a01-ade38dd0565e/Call+History+Thumbnail.jpg Old Productive v3 - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/761d2ec0-ed71-47a9-98d4-83ba0eb39a84/Call+Summary+Thumbnail.jpg Old Productive v3 - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/225583a0-85cb-4302-81bc-460b45670ba2/Transcript+Thumbnail.jpg Old Productive v3 - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/c9676b64-c710-4cb1-b41c-4d2f383a3ad5/Task+Details+Thumbnail.jpg Old Productive v3 - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/e4cc2b32-bf9a-4fe7-80ff-5ffb40eb00b5/Suggested+Task+Thumbnail.jpg Old Productive v3 - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://christineshih.com/bart daily 0.75 2025-06-25 https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/7e096e53-b250-4919-b09d-984aabc9f89f/bart+hero.png https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/fd6ce11d-de8d-4274-bee9-3dbf865742c4/BARTempty3.png https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/76cbdf18-15b4-4670-87b9-16e8153323f5/BARTempty1.png https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/fb261d22-137f-498f-99bb-f609141e253f/BARTempty2.png https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/c724eabd-d997-49db-b104-7c1a7a20e2fa/alicia.png https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/90a3429f-420d-4e3a-ae6e-573759c0a6fa/BART+survey+results.jpg https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/353529b7-687d-412f-b8a5-17679a631a0e/Safety+Concerns.jpg https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/c4f95c8e-0021-4ca3-8e0d-f27b3c69909a/Advisory+Steps.jpg https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/8c7709ee-a113-4da2-b64e-f6152a1cb8cc/15+step+plan.jpg https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/9f0df622-7fa2-4876-b22f-a9292c14d3b9/Safety+Charts.jpg https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/0d5f95d7-91aa-47be-867f-b7f2dc24f3ac/recreational+rider.jpg https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/ffe4c1b2-645f-4c7f-bf5f-c5bbb02ccf33/design+process+bart.png https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/9cd2b027-4f38-409a-af41-9380d5c9ca26/Banner+Before+and+After+2.jpg https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/c511a290-502c-4205-bfcd-3a1b0c6926ff/Updates+Before+and+After+2.jpg https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/cb8879a9-9767-4dc4-b38d-847291ec8183/Topics+Before+and+After.jpg https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/4f3bd2f3-54bb-4d89-9dbd-4d780b8ca200/Prioritization+2.jpg https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/50364dc6-4f28-4dc7-8541-4b5dc33d82bc/Mask+Compliance+and+Ridership.jpg https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/949dcd1a-8396-463d-ae2a-5c7b1856a1b9/Crowding+Before+%26+After+2.jpg https://christineshih.com/omnivore daily 0.75 2025-10-29 https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/e3631286-310f-4556-bb5a-0f990b71a5bc/Omnivore+Cover+Image.png Omnivore - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/82c5be42-d844-4292-8509-dc76e8955f7e/design+process.png Omnivore - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/9d5ab0ba-7c66-40f9-b208-893915370988/Heuristic+Results.png Omnivore - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/954edf51-2288-4923-acb7-e4087e16a647/Task+Analysis+Summary.jpg Omnivore - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/cb7ffa74-5a7a-4dcd-b0a4-6f36888541e1/Hypothesis.png Omnivore Riders expressed concerns which were all being addressed by BART’s plan. My hypothesis is that improving safety communication will reassure riders and give them confidence to ride. This would be validated by increased ridership numbers. https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/caedf56b-5f9e-47dd-89d9-ac04555d8d9c/Screen+Shot+2022-11-25+at+4.15.14+PM.png Omnivore - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/1ff79f15-0256-4309-8a22-c626feb82a54/Differentiators.jpg Omnivore - 1. Difficult Finding & Text Heavy Safety information was hidden in a general advisory banner which requires users to open a drop-down and navigate through a text heavy page to find. https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/73c5cbee-65fa-4932-8a74-fe65bd67dc25/celia%27s+recommendations.png Omnivore - Make it stand out Since Celia is such an important part of the in-store experience, I created a monthly pick section on the top of the homepage. I also included topic feeds, where she can provide recommendations by subject (ex: African American Cooking, Baking Breads) since this feature is used by almost all of her competitors and asked by her customers in store. https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/42ac2573-9650-4f36-880e-994eae0f3bfe/Global+Navigation+New+Books.jpg Omnivore - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/f5d85ea0-b131-40a6-945c-9c3b452bda8c/Global+Navigation+About.jpg Omnivore - Make it stand out About https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/82ab28df-4a36-4399-a2fd-bfda3825c527/Global+Navigation+Vintage.jpg Omnivore - Make it stand out Vintage & Collectibles https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/ad98d3e3-1ccb-4a04-bf04-e89dd4364827/Global+Navigation+Gifts.jpg Omnivore - Make it stand out Gifts & Membership https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/76a227c2-3cb9-49ee-a148-349e7380e3bb/categories.png Omnivore - Make it stand out I added book category and subcategory navigation since it was requested from users in the task analysis and already implemented by all of Omnivore’s competitors. I created the categories using an open card sort and aggregating the results with how Celia and competitors categorize books. https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/cc36a0cd-5fde-41e2-8c74-2bbbf643f4fe/filters.png Omnivore - Make it stand out I added filters since it was requested from users in the task analysis and commonly used in e-commerce sites for discovery. I included filtering by Celia’s recommendations and signed books since they are business strengths unique to Celia’s store. https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/b1a8f42b-55d4-4cf1-b93d-6303d9af572a/promoting+events.png Omnivore - Make it stand out Since events are an important part of Celia’s business and generate sales, I featured upcoming events on the homepage and created a related events section in the books detail page. This creates a seamless connection between browsing books and discovering related events in-store. https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/17ea6cef-6e30-448a-98cf-378281e940ea/Homepage+Thumbnail.jpg Omnivore - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/4ae9391f-ec18-4397-a8b3-ba8c504e6b37/New+Books+Thumbnail.jpg Omnivore - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/178df62b-1896-45a7-ae75-09ffd96aecf8/Books+Category+Thumbnail.jpg Omnivore - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/ccd60559-0798-4065-84ae-6f97e0e7a2e0/Books+Details+Thumbnail.jpg Omnivore - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://christineshih.com/portfolio daily 1.0 2025-07-10 https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/a492b573-ef04-4e93-b7cf-d122e802ac1b/pf+corporate+square.png https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/3c86fce3-cdc0-4020-8de9-807070f59730/pf+lca+square.png https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/6c7abac9-5d05-4aa8-b672-fbe88def1a97/pf+systems.png https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/bedb1eab-9026-4e81-9924-12d90691b0e7/erq+square.png https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/f5901928-7054-4278-9f7d-a559e30dafeb/productive.png https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/0159343c-ae44-4b11-aefa-46fe67806b54/bart.png https://christineshih.com/other-work daily 0.75 2025-07-09 https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/a62e65f3-8533-4a1a-8d50-9ace058da1af/personalization.png https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/d844e6b9-cb38-4f00-957d-c2b513a2bb0c/testing.png https://christineshih.com/olderq daily 0.75 2025-02-10 https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/1631089215856-TPHT7AADHTMAOBYVX7A4/ERQ+Case+Study+Image+Blue.jpg OLD ERQ - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/1630715194533-T20127T4VUADCV397977/Physician1.jpg OLD ERQ - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/1612331261308-64HE4X0ER3ZQ3KZ8XXXX/before+huc.png OLD ERQ https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/1612331336581-J8Q9TFYSP81QITE8R5LG/after+huc.png OLD ERQ https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/1612331733507-WXMQ4ZGH3E6L0WCC2BET/Dashboard%2B1.jpg OLD ERQ https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/1612333372718-OAHJYK67MC53X2GZMGTP/Screen+Shot+2021-01-24+at+8.24.52+PM+%281%29.png OLD ERQ https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/1612336157135-XKPPKKLBZ40KCSCBOZ16/Screen+Shot+2021-01-25+at+2.45.29+AM.png OLD ERQ https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/1612342778533-JCR4SPTEV9T0L6PCBMAO/Screen+Shot+2021-02-03+at+12.59.11+AM.png OLD ERQ https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/1613776669031-M7ZH2SCZOHEJ7JMVKIVR/Design+process.png OLD ERQ https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/1613788502846-0IY4INE37NMDKQREULJS/reassignment+flow.png OLD ERQ https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/1613779036013-MWV615W6BDJIDMIYEJ7X/pickup+flow.png OLD ERQ https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/1613776437148-EQUIZH6EBU570F9H8NHG/status+iteration.png OLD ERQ Original - Disabled Status https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/1613788175313-JWWMJEC17XLRNQQRS296/label+updates.png OLD ERQ https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/1630714897271-FMGYZZTL61F0Q5H50KLS/Physician1.jpg OLD ERQ - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://christineshih.com/productive daily 0.75 2025-06-25 https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/9ae5522e-6a1f-48f0-ac81-6bd2757fd1c5/productive+hero.png https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/2bbdf523-364b-4055-a7aa-d287c95f4a1a/talking.png https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/b580c7da-d525-4667-b4b9-7f674b56cb3a/interview+types.png https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/11f7986f-0eb3-4a5a-97f1-bfe948b796ee/user+pain+points+hypothesis+2.png https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/1830b645-e622-40eb-92ba-be032e64e8f1/User+Interview+Summary.jpg https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/a5c54cea-7509-43d0-9245-6b6e54e8f351/Target+User.png https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/ea4338aa-787c-4df1-97b7-25f8e777bea6/storyboard.png https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/b47fce71-aa69-4444-9f9d-7c79384ce2fb/design+process.png https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/4260c5c4-908c-422c-a936-bef9c406ee34/Highlights+Notes.jpg https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/1af6c5e2-b3e6-41cb-b683-c36f7ec7e632/Home+Before+and+After+1.jpg https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/bc2d0f40-b4e9-49ed-8196-d8ab59bd8fc8/Call+Hierarchy+v3.png https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/372e36b0-2425-4b75-ba80-e1924b3e448c/pain+point+1+and+solution.png https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/3349d181-a164-4afa-9e2d-cf9aaa3c87c8/pain+point+2+and+solutions.png https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/a026c2bc-715e-4bc9-a91d-101c204171ca/pain+point+3+and+solutions.png https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/8528e44a-57e9-4b33-ab0f-c2713a45dcab/pain+point+4+and+solution.png https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/182b85aa-7775-4675-976d-2bc722b6a410/Quote.png https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/3694591f-2d9c-419e-a43a-dd375344c4e1/product+impact.png https://christineshih.com/erq daily 0.75 2025-06-28 https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/86db809c-1d89-4e9a-a240-163c4eafeac0/erq.png https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/5df275f1-f3b9-48a2-b0bc-cedc9dbc611b/natanael-melchor-43LwvC-eQPM-unsplash.jpg https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/800b2891-7a96-43ee-9802-e8ac6ac50885/payment.png https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/32bc1d4d-cf86-43b7-abc5-26ab6342ca57/culture.png https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/dcff1f70-2318-4e0f-af2d-31251cf06d40/system.png https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/03b12c14-c63d-4807-98c8-33de9b19e11e/user+research.png https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/ae696e7a-152b-467f-8850-6f192cbbc8eb/personas.png https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/275a3ac1-c0f1-4ac5-9ed1-8ae752d90505/design+process+erq.png https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/4bbedfc4-47bf-4a1a-9f76-9253c42c8d27/label+solutions.png https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/9c2b5996-418e-49a1-9530-7bf32404f5ce/labels+before+and+after.png https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/ee77659f-71ac-44dd-8aa3-5643eb3047e7/solution+physician.png https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/335c43a7-fb21-45d0-8b27-b6029edd229c/solution+huc.png https://images.squarespace-cdn.com/content/v1/5f7fb1b59b0a1b7fb93b12db/1ac9cbaa-a466-4388-839b-708d673dbdff/solution+director.png